BitResQ » Why Microsoft Office 365 eDiscovery Export Tool Application Cannot Be Started?

Why Microsoft Office 365 eDiscovery Export Tool Application Cannot Be Started?

Shubham Dixit   
Published: Apr 20, 2022 • Tips • 5 Minutes Reading

are you a user of Microsoft 365? Then there are chances that you might be aware of the eDiscovery tool. If not then, in a nutshell, it is a Content search tool that helps in identifying & delivering electronic data. If your Office 365 eDiscovery export tool application cannot be started, this article has the most relevant solution. There can be a number of reasons why users face plenty of errors in the tool. Subsequently, if there are problems, there must have solutions too.

This write-up is going to let you explore the root causes of the errors & then obviously the solutions to eliminate these errors. Before we start, it can be a helping aid if we can understand what the e-discovery tool along with its purpose. After this, our perspective might change & we can understand the entire scenario in a better way.

Error: You Cannot Start Application Microsoft Office 365 eDiscovery Export Tool

Yes, the heading of this section explains why you are here. So let’s know what actually the e-Discovery tool is. Several users reply with a statement that looks like this: “ it is a tool for the export operation”. That is not the complete truth. In fact, it does not export files. This tool helps users to identify & deliver data from what is saved on the cloud servers.

It is a very useful tool in legal proceedings because of its capability of collecting evidence [evidence is referred to as electronic data]. Yes, it does help in exporting the data by identifying the required data. It can be accessed from the admin center of Office 365.

Reason Why Office 365 eDiscovery Export Tool Application Cannot Be Started

Either there can be silly reasons or some serious one too. Just make sure you’re not missing any basic steps to perform the operation. However, technically unsound users may find this tricky because it involves several technicalities in order to show desired results.

If you’ve successfully downloaded the application and are still not able to get the desired results, below are the potential errors that create the barriers.

  • If you’re using Internet Explorer, then make sure that the local internet zone settings are set up in a proper way. This is the case why a majority of users face difficulties.
  • In case, you are using a third-party web browser, you won’t be able to get the desired results. Here, you need to install the Click-One extension in your browser to execute your project.
  • Are you using a Proxy Server? Because that is another major reason why users across the globe face this issue. There are various cases where using a proxy server becomes the prime reason for failure.

Any Reliable Ways to Fix these Errors Easily?

We are going to look at the four different solutions for different cases to solve the issue in this operation. You need to first identify what’s the exact problem why you cannot start application Microsoft Office 365 eDiscovery export tool. Then opt for the solution accordingly. Doing so creates chances of you getting the results you desire for. However, you must understand that even after the solutions, this process in itself is tricky & complex enough to confuse users.

Scenario #1
Users working with the Internet Explorer version 9.0 are requested to install the .NET Framework version 4.5 as the solution. Not installing this may be the reason why you are unable to execute the operation.

Scenario #2
Now, as mentioned above, improper configuration of the Local Internet Zone setting can be a reason. Execute these steps respectively.

  • In the Internet Explorer web browser, Click on the Tools menu, then Click the Internet Options button.
  • Under the tab named Security, Click on the Local Internet option.
  • Now simply Click on the Sites option and then on the Advanced button.
  • Finally, just Add “https://”, & close it.

Scenario #3

In case, you are not using Internet Explorer, & working on a third-party web browser, Install the smart Click-One extension to your browser. This can make major differences from the very moment of the implementation.

Scenario #4

Here, if you are using a proxy server & unable to execute the start eDiscovery, you’ve to use the netsh command-line tool that can open the 8080 port on the proxy server you are using.

  • Go to the command prompt & run the command netsh winhttp show proxy. This shows the current settings
    Office 365 eDiscovery Export Tool Application Cannot Be Started
  • Then enter command: netsh winhttp set proxy proxy-server=”″ bypass-list=”*”
    set port 8080
  • Finally again check the proxy settings to verify.
    Microsoft Office 365 eDiscovery Export Tool Application Cannot Be Started

Introduction to Modern Alternative of eDiscovery Tool

Now, you must be wondering what could be the reliable solution as working the old way is not everyone’s choice. Not every user is technical enough to the commands & scripts. To eliminate the trouble that users go through, experts suggest the user-trusted modern approach. We understand that the major reason why users go through this operation is to export their files. To simplify these tasks, the automated solution offers a dedicated tool that can execute this operation.

BitResQ Software is developed after detailed research on this issue. Their utility is enriched with core algorithms & AI. It offers various features that directly help in increasing productivity & efficiency. If you’re searching for such a tool BitResQ can be your perfect destination as it is trusted by millions of users worldwide. You can easily export Microsoft Office 365 mailbox to PST format.

To Wrap Up

The final judgment for the same is that the manual solution is quite tricky for new users. In order to cut off the lengthy confusing steps, automated tools are a great solution. If you want to operate the manual solution, do not forget to execute each & every step mentioned carefully. An automated solution is for those who want to save time and work in a smart & efficient way. After this users can eliminate the issue of the Office 365 eDiscovery export tool application cannot be started.