Refund Policy

At BitResQ, we prioritize customer satisfaction and stand by the quality of our products. We highly value each customer and strive to ensure a positive experience when using our products. Our dedicated technical support team handles all refund requests for software-related issues. In case you find any issue regarding the refund policy then you simply get in touch with us via:

• Email: support@bitresq.com
• Toll-free number: +1 616 232 6010
• Live chat: https://bitresq.com/

Refund Guidelines

To safeguard the privacy and integrity of customer information during online transactions, BitResQ employs SSL encryption. All customer data provided during software purchases are encrypted using 128-Bit SSL, ensuring the security of credit/debit card details. Once payment for a product is successfully processed, an email confirmation will be sent to your specified email address.

Refund Parameters

We offer comprehensive support to our clients in every aspect. If we are unable to resolve an issue, the client has the right to request a refund. For yearly subscriptions or lifetime licenses, refund requests can be made within 30 days of the software purchase date, while for monthly subscriptions, refund requests must be made within 7 days. Any requests made beyond these timeframes will not be considered.

The Following Conditions Must Be Met To Initiate A Product Refund

NOTE: The software orders must be placed through the BitResQ website

Refunds Cannot Be Claimed Under The Following Conditions:

• Cases involving credit card fraud or unauthorized payments made for product purchases, even if the card was compromised. In such instances, the customer should contact their bank to address the unauthorized payment.
• If a refund request is made for a part of a bundle.
• If the product was not purchased directly from the BitResQ website.
• If the customer refuses to cooperate with the BitResQ technical support team in troubleshooting the problem, fails to provide a detailed description and information about the issue, or declines to apply the solutions provided by the BitResQ team.

Refunds Can Be Claimed Under The Following Circumstances:

• Refunds are only applicable to the initial purchase of BitResQ software products; recurring subscriptions are not covered.
• Customers who made an erroneous product purchase can either receive a refund or upgrade to the appropriate software.
• If our program fails to complete a job, and we have not offered a solution.
• If the outcome of the purchased package differs from the evaluation software.
• If the BitResQ technical support staff is unable to assist you due to software restrictions, we will issue a refund.

Methods To Request A Refund

To initiate a refund, you must submit a refund request within 30 days of purchasing the software for yearly subscriptions, or within 7 days for monthly subscriptions. Send your request to support@bitresq.com, including your order number and a brief explanation of why you want to return the product, along with details of any issues you encountered while attempting to use it.

Refund Processing Time

The refund process may take approximately 7 to 10 days to be completed. BitResQ will provide a full refund of the product purchase price, including any taxes paid at the time of purchase. Additionally, if you are dissatisfied with the product, our services are available without any analysis charges. The cost of data services will be deducted from the refund amount.

Payment Method

The refund will be issued based on the original payment method used for the product purchase. If you used a credit or debit card, the refund will be credited back to that card. For purchases made through net banking, the refund will be deposited into your designated bank account.